Delivery + Returns

DELIVERY

For all NormaTec orders, a ParcelForce 24 Hour Tracked and signed service is used.

PLEASE NOTE, FOR NEXT DAY DELIVERY, YOUR ORDER MUST BE PROCESSED BEFORE 1PM.

We trust you will be delighted with your RecoverFit purchase, but if you are not completely satisfied you can return it to us any time within 14 days of receipt. (Please note we do NOT accept returns on SALE items). Products must be returned unworn, unused and undamaged in their original packaging.

Refunds can be issued on purchases (FULL PRICED items ONLY) made online at www.recoverfit.co.uk only. Refunds are not accepted from items purchased from third party distributors.

Please note that we are UNABLE to process refunds on SALE items.

EXCHANGES

If you require an exchange please email info@recoverfit.co.uk with your name, contact details, order number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment.

RETURNS

For a refund please return your item/s to us at the below address. Include your invoice in the package and mark next to the item/s you wish to return for a refund.

RETURNS & EXCHANGES ADDRESS:

NormaTec UK

A2 Hennock Trade Park,

Hennock Road North,

Exeter,

EX2 8NJ

FAULTY ITEMS

We pride ourselves on providing quality products to our customers. In the instance where a product is considered faulty we will offer a refund, replacement or gift voucher for the full purchase price. You must provide proof of purchase. RecoverFit reserves the right to examine the item in question to determine whether a product is faulty.

You must contact Recover Fit Ltd via phone or email within 24 hours of receiving the product if it has been damaged during delivery. Failure to do so will mean Recover Fit Ltd will not be held responsible for any damages.

If deemed faulty a replacement item will be shipped subject to stock availability or a voucher or refund issued. A response for Faulty Claims will be received within 10 business days of the products arrival at the Returns address above. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.

PLEASE NOTE:

  • RecoverFit will not be held responsible if there is a delay in delivery.
  • Customers will be responsible for completing the returns form accurately.
  • You must send the original or a copy of your invoice with the package.
  • In the event that your product is lost in transit, RecoverFit will not be held liable.
  • We ask that you allow 7 business days from the day you return your package for your account to be credited
  • Personalised Items CANNOT be returned or exchanged

DELIVERY

For all NormaTec orders, a ParcelForce 24 Hour Tracked and signed service is used.